Becoming a Help Desk Engineer

Generally speaking, a level 1 engineer is a good entry level job in the IT industry with promising career growth. help desk engineer Great customer service, in particular, means helping the clients, not just selling or servicing them.

how to become a help desk engineer

Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. Help desk software can also be helpful to the end user who is making the request. According to, the median annual pay for PC technicians with 0-3 years’ experience was about $41,000 as of June 2012, and the median annual pay for those with 4-6 years’ experience was approximately $55,000.

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A Helpdesk Technician internship may be required to earn your Bachelor’s Degree and acquire necessary on-the-job skills before entering the workforce. Even during something as simple as a shift handover, help desk technicians collaborate with their coworkers.

  • Another quality every help desk technician should possess is the ability to pay attention to detail.
  • They also have IT training classes that can teach you about the hardware behind 3D printing.
  • Provide technical support for requests relating to accounts, services, hardware, and software.
  • While you may not be the first employee in the operation to greet customers, you are a reflection of them in terms of your attitude when they do get to you.

It helps you to connect with employers who are seeking candidates with the appropriate skill sets. Over 40,000 engineers belonging to different fields in more than 180 countries have registered on this platform, which will help employers select candidates of their choice. As businesses focus more on customer experience, Help Desk Engineers will need to focus on providing excellent service. Writing end user documentation to make sure that everyone understands how to use their computers, phones, software applications, etc.

IT Career Paths

Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT. The Information Technology field is one of the most rewarding and challenging career fields in the world today.

This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do. Someone with a cert in routing and switching could become a network engineer and make a great living. All these roles have a lot of churn so there should be plenty of opportunities to move up in your company –no need to get your resume how to become a help desk engineer out there yet. So if you’re already there, just make sure your name is “in” so it can be considered for upcoming openings. It will also enable you to hone your help desk abilities in order to better support end consumers.

How to Become a helpdesk technician

They may assist customers via phone, computer, or in some cases, in person. With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator.

  • This course by him is quite highly recommended by students and is quite a good fit for people wanting to learn how to run their IT support company.
  • Most companies provide round-the-clock customer support and technical engineers typically manage this support.
  • You can follow him on Twitter @vDestination, read his blog ( and listen to his podcast (
  • This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security.
  • Move up in IT Career with one of these top +free IT, Technical Support, Help Desk & Customer Service courses, certifications, trainings and classes available online.

Hands-on experience with remote troubleshooting tools and automation programs is helpful. As an IT Helpdesk Engineer at Grammarly, you will help to build solid first-line support within the Grammarly IT organization by processing end-user requests quickly through proper prioritization and queue management. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. Excellent verbal communication skills are also important, as well as analytical thinking skills.

Average Help Desk Engineer Salary by Education Level

We’ve presented the notion of data engineering and covered all you need to know to get started as a data engineer in this post. While data engineering needs persistence and hard work, there are several paths to follow and virtually limitless opportunities for advancement. Let’s talk about these skills in detail, along with the need and impact of these skills in a data engineering career. If you want to know how to become a data engineer, stay tuned because, in this blog, we’ll explore all aspects of starting a career in data engineering and explain the skills needed to become successful. Organizations use cloud services like Azure and AWS for software development, data backup, disaster recovery, and analytics. DevOps engineers need to understand how each service works and how to leverage these technologies to scale operations and streamline processes. DevOps engineers often work with database integrations, code debugging, and process automation.

how to become a help desk engineer

Google IT Automation with Python is a 6-course certification program offered by Google on Coursera. You can complete the course in six months to master your Python coding skills, along with polishing your version control and problem-solving skills through the best practices illustrated in the course. It is a beginner-level course with flexible assignment deadlines that eases the task of learning. Once you complete the course, you can apply for a job in the top-most IT companies as an IT specialist or System Administrator. Anyone who wants to develop a career in the lucrative IT field can register and learn to develop the necessary skills and apply it in the IT industry.

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